Partner support
Support built for hosts.
A dedicated team just for venue partners — separate from consumer support, with faster SLAs and named account managers for multi-venue groups.
Partner email
partners@looques.com
Priority chat
Sign in to host dashboard
Host handbook
Playbook & training
What partner support covers
Payouts & finance
Weekly Stripe payouts, VAT invoices, tax reports, changing bank details, reconciling missing transfers.
Venue operations
Editing opening hours, uploading new photos, temporary closures, replacing lost QR signage, updating facility lists.
Guest disputes
Chargebacks, one-star ratings, guest bans, refund reviews — with a fair process that always hears both sides.
Growth & marketing
Featured placement, seasonal promotions, in-app banners, printable window stickers, PR opportunities.
Response SLAs
- Priority chat: under 5 minutes, 06:00–00:00 UK.
- Partner email: under 2 working hours.
- Payout issues: same working day.
- Named account manager: auto-assigned once you list 3+ venues.
Multi-venue group?
We offer a bespoke onboarding pack for 5+ venues.
Not a partner yet? List your venue →