Refund Policy

• The venue was closed when you arrived within your 15-minute access window.
• Access was refused by venue staff.
• The QR code failed to validate and no backup code was accepted.
• The toilet was demonstrably unusable (out of order, no water, no lock).
• Duplicate charge for the same booking within 10 minutes.

Approved automatically within 24 hours. Refunded to the original payment method within 5–10 working days.

• Cleanliness rated 1★ with photo evidence.
• Long queue at reception delaying access beyond 5 minutes.
• Safety incident (routed to the Trust & Safety team).

• Arriving after the 15-minute access window has expired.
• Change of mind after using the toilet.
• Sharing your QR code with someone else (this is a Terms breach).

Open the booking → tap ‘Request refund’. Or start a live chat. You have 30 days from the booking to request.

Nothing in this policy affects your statutory rights under the Consumer Rights Act 2015.