Legal
Terms & Conditions
Last updated 14 July 2026. These terms form a binding agreement between you and Looques Ltd.
1. The service
Looques operates an online marketplace connecting people looking for toilet access (Guests) with venue owners who make their toilets available for a fee (Hosts). Looques is not the operator of any venue and is not a party to the access agreement between Guest and Host.
2. Eligibility & account
You must be 16+ to hold an account. You are responsible for the security of your credentials and for all activity under your account.
3. Bookings & payment
Prices are displayed in GBP inclusive of VAT and the Looques service fee. Payment is taken at the point of booking and grants access for 15 minutes from the QR code being generated.
4. Host obligations
Hosts warrant that the venue is legally operated, that the toilet is clean, stocked and safe, and that they will grant access to any valid QR within 2 minutes without additional purchase requirement.
5. Fees & payouts
Looques retains a 20% platform fee on each booking. The remaining 80% is paid weekly to the Host’s registered bank account via Stripe.
6. Refunds & satisfaction guarantee
See our Refund Policy. In summary: closed, unusable or refused venues receive an automatic full refund.
7. Acceptable use
You agree not to misuse the service, share QR codes, damage venue property, or violate the Community Guidelines. Breaches may result in permanent suspension.
8. Liability
Nothing in these terms excludes liability for death, personal injury caused by negligence, or fraud. Otherwise Looques’ total liability for any claim is capped at £100 or the total fees paid in the prior 12 months, whichever is greater.
9. Termination
Either party may terminate at any time. Sections on liability, fees earned, and IP survive termination.
10. Governing law
These terms are governed by the laws of England & Wales and subject to the exclusive jurisdiction of the English courts.