Contact us
Talk to a human.
Whether you’re a guest with a booking question, a venue thinking about listing, or a journalist writing about us — we usually reply within a few hours.
Support hours: 9:00am to 9:00pm, seven days a week.
Response times
- Live chat: average reply under 3 minutes, 24/7.
- Email (cs@looques.com): within 4 working hours, Mon–Sun 07:00–23:00 UK time.
- Refund requests: reviewed within 24 hours, refund issued to the original payment method within 5–10 working days.
- Safety reports: triaged immediately, escalated to our on-call team any time of day or night.
Send us a message
Registered office
Looques Limited, 128 City Road, London EC1V 2NX, United Kingdom. Registered in England and Wales, company number 17348300.
Trading address: 4th Floor, Silverstream House, 45 Fitzroy Street, London W1T 6EB.
Looques™ is a trademark of Looques Limited. A UK trademark application has been filed and is currently pending.