Contact us
Talk to a human.
Whether you’re a guest with a booking question, a venue thinking about listing, or a journalist writing about us — we usually reply within a few hours.
Response times
- Live chat: average reply under 3 minutes, 24/7.
- Email (cs@looques.com): within 4 working hours, Mon–Sun 07:00–23:00 UK time.
- Refund requests: reviewed within 24 hours, refund issued to the original payment method within 5–10 working days.
- Safety reports: triaged immediately, escalated to our on-call team any time of day or night.
Send us a message
Registered office
Looques Ltd, 20–22 Wenlock Road, London, N1 7GU, United Kingdom. Company number 15\u200a412\u200a903. VAT GB 456 789 012.