Help Centre
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Answers for customers, venue hosts and staff. Search below or browse a category.
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- CustomersGetting started, finding toilets, and using your booking.10 articles →
- Accounts & LoginRegistering, signing in, resetting passwords, and closing accounts.10 articles →
- BookingsBuying access, checking status, and finding past bookings.6 articles →
- PaymentsHow Looques charges you, Stripe security, and receipts.11 articles →
- QR CodesHow the access code works, validity, and troubleshooting scans.7 articles →
- Refunds & CancellationsWhen refunds are given, how to request one, and how appeals work.7 articles →
- Venue AvailabilityHow opening hours and live availability work.4 articles →
- Directions & Google MapsNavigation, walking time and external map apps.5 articles →
- Book an UberWhen and how the Uber ride option appears.4 articles →
- AccessibilityWheelchair, baby changing, gender-neutral and family facilities.6 articles →
- Safety & SecurityVerification, incident reporting and fraud prevention.7 articles →
- Privacy & GDPRWhat data we collect, how we use it, and your GDPR rights.9 articles →
- NotificationsEmail, SMS, push notifications and preferences.6 articles →
- Reviews & RatingsLeaving reviews, how ratings work and moderation.5 articles →
- Technical SupportBugs, browser problems and PWA install.7 articles →
- Venue HostsEverything about listing your venue and managing bookings.12 articles →
- Business Onboarding & VerificationThe six-stage compliance flow every venue passes through.7 articles →
- Stripe Connect & Venue PayoutsHow hosts get paid and manage bank details.7 articles →
- Pricing & CommissionHow venue pricing and the 20% platform commission work.5 articles →
- Venue StaffFor team members scanning QR codes at the counter.11 articles →
- Multiple Venues & BranchesRunning a chain or portfolio on Looques.3 articles →
- Complaints & DisputesFormal complaints procedure and how disputes are handled.3 articles →
- Legal PoliciesTerms, privacy, refund, cookies, community and liability.8 articles →
- Contacting Looques SupportEmail, live chat and expected response times.5 articles →
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